Support

This usually means your session expired. Sign in when prompted, then return to the app and reload the page. If this happens repeatedly, include your browser/device details in a message to support.

This typically means you are using demo mode or an account without the required Credits/plan. If you belong to a school, switch to your school/organisation account (if available) and reload. If you believe you should have access, email support with your account email and school name.

If you are meant to be part of an Organisation Account, ask your school administrator to confirm your access. Support can help if you share your account email and the school/organisation name.

Yes, in many classroom setups the teacher runs the activity and students contribute under supervision (recommended for younger ages). If you want individual student logins, contact support with your school name and the intended age group.

Pick a topic → set teams/roles and rounds → run timed rounds → pause for reflection → wrap up with summary and (optionally) transcript export. Use it to reinforce claim–evidence–reasoning and source-checking.

Start from an objective → generate a plan and activities → adjust to your classroom context → reuse good plans as templates. Use Tutor as a planning assistant and differentiation tool, with teacher judgment as final authority.

Choose a role-play character → set a learning goal → rehearse briefly → run moderated Q&A/interview → wrap up with a summary/transcript. Adjust the character and boundaries until the tone is classroom-appropriate.

Define story goal → set characters/setting → outline together → draft in steps with student-led revisions → add illustrations → compile/share/export. Treat outputs as drafts and encourage students to improve language and structure.

Treat AI output as a draft. Ask students to verify facts, check sources, and explain reasoning. For classroom work, use the moment as a critical thinking activity: “Which claim needs evidence?” and “How can we verify it?”

Stop the activity and refine the prompt or settings before continuing. If you believe a safety boundary failed, send support a screenshot, the app name, and the approximate time so we can investigate.

User audio is streamed for real-time processing and stored only temporarily as required to complete processing. AI-generated audio outputs may be stored so they can be replayed within the experience.

Check (1) browser permissions for microphone/sound, (2) device volume/mute, (3) whether autoplay is blocked, and (4) whether the school network blocks media. If it persists, email support with your device/browser and whether you are on school Wi-Fi.

Yes. Chat history is saved to support continuity, teacher workflows, and troubleshooting. Schools or individuals can mark chats as deleted, which removes them from standard viewing.

Retention is up to five (5) years, subject to deletion marking and any operational/legal constraints (e.g., backups, dispute preservation).

Many activities support summaries and transcripts for reflection and assessment evidence. If you need a specific export format for your school, email support with the app name and your requirements.

Permanent Credits (credit packs): unused Permanent Credits are refundable upon request (subject to verification and anti-fraud checks). Temporary Credits (subscription/trial/promotional): non-refundable and expire on the date shown in the plan/offer.

Credit usage varies by feature and request size (e.g., longer text, images, or audio can consume more). If you suspect an error, email support with the app name, approximate time, and what you were doing.

Avoid unnecessary personal data—especially sensitive data and anything not needed for the learning activity. Use pseudonyms/initials where appropriate, and follow your school’s safeguarding and privacy policies.

Contact privacy@ai4schools.eu and include your account email and (if applicable) your school/organisation name.

Try: (1) refresh, (2) sign out/in, (3) incognito/private window, (4) disable browser extensions for the site, (5) another browser/device. If it continues, send support a screenshot, the page URL, your browser/device, and the exact time it happened.